REFERRALS Tracie Selfe is our referral specialist. If Dr. Makres, Dr. Hommel, or Nancy Shisler feel it is necessary to seek a specialist's opinion, Tracie will get the appointment set up in a timely manner with the appropriate specialist. Some insurance companies do not require a referral, although most do. We will make sure the specialist receives your referral information along with the office notes dealing with the specific illness, to help with a speedy diagnosis of your child. We frequently use specialists in the local tri-city area, as well as, Abingdon, Roanoke, and Knoxville. However, if necessary we have associations with the UVA facility in Charlottesville, Duke University, and Vanderbilt. We care for your child and only refer to the very best specialists. Please note that it is very important to get your child's physical yearly, so that our staff can accurately and swiftly identify any problems that arise with your child.
APPOINTMENTS There are a few things we think will be helpful to you when scheduling an appointment. In an effort to make your office wait time less, we have adopted an entire new scheduling system. We are scheduling 2 patients every ten minutes, with a maximum of 10 per hour, for each provider. This has helped in reducing the wait times. Also, due to this change, we are being a bit more strict on when our patients can come in, in order to keep a constant wait time for all. Thank you for bearing with us through these changes.